Shipping policy
At Luren, we provide clear and transparent information regarding shipping and delivery. Processing and delivery times may vary depending on external logistics, customs procedures, and courier availability.
1. Estimated Delivery Time
The estimated delivery timeframe for most orders is around 15 business days from dispatch. However, delivery may take longer due to factors outside our control, such as:
-
Royal Mail or courier delays
-
UK Customs procedures
-
High-volume periods
-
Operational restrictions or unforeseen events
These timeframes are estimates and not guarantees.
2. Tracking Information
All orders include tracking.
The tracking code is sent to the customer’s email within 7 business days after dispatch.
Tracking updates depend on the courier’s scanning process and may take additional time to appear, especially during international transit.
3. Delivery Carriers and Procedures
Deliveries are handled by Royal Mail and other logistics partners.
If the courier cannot deliver due to absence or restricted access, they may leave a notice, and collection may be required at the nearest post office or depot.
Based on past operational records, most orders are delivered within the estimated timeframe, but variations may occur.
4. Shipping Address & Customer Responsibility
Customers are responsible for ensuring that the shipping address provided at checkout is accurate and complete.
-
Address changes can only be requested within 24 hours of placing the order.
-
After this period, modifications or cancellations may no longer be possible.
If an order is returned due to an incorrect or incomplete address, the customer is responsible for any reshipment fees.
Any new delivery timeframe will apply from the date the reshipment is confirmed.
5. Contact Information
For questions regarding shipping or delivery, customers can contact Tavros at:
By completing a purchase, customers acknowledge and agree to the terms outlined in this Shipping & Delivery Policy.